Content · Ops · Professional · Services
One team, three verticals. The people behind every deployment, asset, and endpoint for every single client.
Clients that span more than one vertical. Coordination across pillars is required — primary documentation lives under each respective vertical.
Every key Content Ops process, rendered visually. For people who think in flowcharts, not paragraphs.
CD_Troubleshooting or CD_Bug
Standard operating procedures, process documentation, and workflow guides across Content Operations, Client Experience, NBD, Product, and Support.
Four standardized tiers covering 88% of client projects. Predictable scoping, faster quotes, protected margins.
If a project checks any two of these boxes, it requires an AURORA custom quote. Send to Content leadership.
| POS Platform | Price Sync | OCU | Out of StockOOS |
|---|---|---|---|
PAR POSFull stack PAR Technology |
✓ | ✓ | ✓ |
SkyTab Venue Shift4 · formerly VenueNext |
✓ | – | – |
SkyTab POS Shift4 |
✓ | – | – |
Clover Fiserv |
✓ | – | – |
Clover Sport Fiserv · formerly Bypass |
✓ | – | – |
Toast Toast |
✓ | – | – |
Appetize SpotOn |
✓ | – | – |
Aloha NCR Voyix |
✓ | – | – |
Simphony Oracle |
✓ | – | – |
On PAR LTO and product status: limited-time-offer behavior and product active/inactive sync fall out of PAR's product and status sync. They are sync behaviors, not standalone integration capabilities, so they are not listed as separate columns above.
| Situation | Action | Result on Board |
|---|---|---|
| Standard item out of stock | Set Inactive | Dims (~60–70%), calories hidden, shows Back Soon — stays visible |
| LTO item (shakes, specialty, cone flavors) out | Set Inactive | Disappears from the menu by default. Exception: "LT show out of stock" attribute keeps it visible with Back Soon — advance notice to CRI |
| Limited-Time Blizzard out | Set Inactive | Falls off; active products backfill the slot. Exception: Mocha Brownie Mudslide stays with OOS badge |
| Signature / Candy Classics Blizzard out | Set Inactive | Shows Back Soon — does not fall off |
| Bring an item back | Set Active | Returns to normal display on the next sync |
| System | Feeds | Cadence |
|---|---|---|
| PAR POS | Pricing | Daily ~7am EST · manual sync for off-cycle changes |
| PAR POS | Out of Stock (OOS) | Every ~15 min · resets daily |
| PAR POS | LTOs | Daily ~7am EST |
| PAR POS | OCU (Order Confirmation Unit) | No scheduled sync · needs Core App on device |
| CURDD | Flavor of the Day & Soup | Webhook ~2 min · backup 3am / 3pm EST |
| OLO | Calorie data | Weekly ~9am EST |
| Situation | Layer(s) | Timing |
|---|---|---|
| Temporary out of stock | Not Available | ~15 min · resets overnight |
| Long-term out of stock | Not Available, then Inactive | ~7am EST |
| LTO / promo removal | Not Available, then Inactive | ~15 min |
| Add an item back | Active + Available | ~15 min / ~7am EST |